Privacy Policy

Last Updated: April 6, 2026

This Privacy Policy describes how IR MSO LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you (“you” or “your”) visit our website(s), purchase products or services, interact with us, or otherwise engage with our business. 

1. Scope of This Policy 
   • This Privacy Policy applies to our website(s), online services, purchases, customer service, and communications. For Protected Health Information (PHI) governed by HIPAA, please also refer to our Notice of Privacy Practices. 
2. Categories of Personal Information We Collect
   We may collect the following categories of personal information: 
   • Identifiers: Name, email, mailing address, phone number. 
   • Commercial/Transaction Information: Products/services purchased, billing info.
   • Internet Activity: IP address, browsing behavior.
   • Communications Data: SMS messages, emails, and chat transcripts.
   • Health-Related Information: Information provided during consultations, appointment types, or inquiries regarding healthcare services.
3. Sources of Information
   • We collect information directly from you, automatically through website technologies, and from service providers. 
4. How We Use Personal Information
   • We use information to provide services, process transactions, send updates, and respond to inquiries. We use health-related information solely to facilitate your healthcare and as permitted by law.
5. SMS / Text Messaging
   If you opt-in to receive SMS messages: 
   • Marketing: Promotions and offers (only if expressly opted-in).
   • Transactional: Appointment reminders, service updates, and order confirmations.
   • Keywords: Reply STOP to unsubscribe or HELP for assistance.
   • Carrier Disclosure: Carriers are not liable for delayed or undelivered messages.
   • Security Warning: SMS is not a secure or encrypted form of communication. Youagree not to send Protected Health Information (PHI) or sensitive medical detailsvia text message.
6. Sharing of Personal Information
   We may disclose personal information to service providers (payment processors, CRM, hosting) and legal entities. 
   • Mobile Information Sharing: No mobile information will be shared with thirdparties or affiliates for marketing or promotional purposes. All the abovecategories exclude text messaging originator opt-in data and consent; thisinformation will not be shared with any third parties.
   • No Sale of Data: We do not sell, rent, or lease your personal information, includingmobile numbers and opt-in data, to any third party for any reason.
7. Targeted Advertising
   • We may use cookies and pixels for analytics and targeted advertising. We do not use Protected Health Information (PHI) for targeted advertising without your explicit written authorization.
8. Sensitive Personal Information
   • We collect sensitive information, including health-related data, only when specifically provided by you for the purpose of receiving healthcare services. We handle this data in accordance with HIPAA and applicable state privacy laws. 
9. Data Security 
   • We implement industry-standard administrative, technical, and physical safeguards. However, standard email and SMS are not fully secure; please use our secure patient portal (if available) for sensitive clinical communications. 
10. Your Privacy Rights (State-Specific)
    • Residents of certain states may have the right to access, correct, or delete their personal information. To exercise rights, contact us HERE.
11. Children’s Privacy
    • Our website is not directed to children under 18. We do not knowingly collect personal information from minors without parental consent. 
12. Contact Information 
    • IR MSO LLC- (833) 532-6556